We strive to deliver premium skincare products and reliable shopping experiences for every customer. To ensure transparent and fair after-sales service, we have formulated the following refund and return policy, which applies to all orders placed on our website.
Return Eligibility
We support a hassle-free return service for all customers. Eligible products can be returned within the specified return period. Products must be in original condition, unopened, unused, and with intact packaging to qualify for return processing. Used, damaged due to improper personal operation, or non-resalable products are not eligible for return.
Return Period
Customers are entitled to initiate a return request within 60 days from the date of order delivery. All return applications must be submitted within the valid period to obtain official processing qualification.
Refund Processing Timeline
Once we receive and verify your returned items, we will complete the official refund processing procedure within 5 to 10 business days. The refund will be automatically returned to your original payment account. The actual arrival time of the funds is subject to the processing rules of your payment platform or financial institution.
Special Refund Instructions
All orders enjoy free global shipping and full coverage of cross-border tariffs and fees. No additional shipping fees or deduction charges will be imposed on eligible returns. We adhere to a customer-oriented principle and try our best to resolve all after-sales problems for our users.
Inquiry & Assistance
If you have any questions about return, refund procedures or policy details, please contact us through the official contact channel on our website. Our customer service team will respond and assist you with professional and efficient support.
